NeoSpin Privacy Policy

At NeoSpin, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, or contact our support team. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you use NeoSpin casino, our sportsbook, and related services. By creating an account and using our platform, you agree to the practices described below.

Information We Collect

Here at NeoSpin, we collect several categories of information to verify your identity, process transactions, and provide a safe gaming environment. When you register for a NeoSpin casino account, we ask for your name, date of birth, email address, phone number, residential address, and preferred currency. During KYC verification, we may request a copy of your ID, proof of address, and proof of payment method, and in some cases we may require phone or video verification.

• We collect registration details such as your name, email, and date of birth
• We record deposit and withdrawal information, including payment method and transaction history
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services
• We log technical data such as IP address, device type, browser, and operating system
• We store communications you send to our support team via live chat, email, or contact form

Cookies and Tracking Technologies

Our NeoSpin platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you use our site. We also use cookies to personalize promotions, such as reminding you about the Neospin Loyalty Program or an available free spins offer. You can manage cookie preferences through your browser settings at any time.

How We Use Your Information

We use the information we collect to operate NeoSpin Casino safely and in compliance with our Tobique Gaming Commission licence. Our use of your data includes verifying your age and identity, processing deposits and withdrawals, detecting fraud, and preventing money laundering. We also use your data to communicate with you about your account, respond to support requests, and send you relevant offers, such as the Total Welcome Pack or Weekend Reload, unless you have opted out of marketing communications.

• We verify your identity to comply with KYC and anti-money-laundering obligations
• We use your payment information to process deposits and withdrawals through methods like Skrill, Neteller, Interac, or cryptocurrency
• We analyze your activity to calculate Complimentary Points, loyalty status, and bonus eligibility
• We monitor your account for signs of problem gambling or suspicious behavior
• We send service notifications, security alerts, and promotional messages where permitted

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, complying with legal and regulatory obligations under our licence, protecting our legitimate business interests, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us run NeoSpin Casino effectively. This includes payment processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf, identity verification providers, game and live-dealer software suppliers like Evolution and Pragmatic Play, and regulatory bodies such as the Tobique Gaming Commission or the EGIS alternative dispute resolution service when a complaint is filed.

• We share data with payment providers to process your transactions securely
• We share data with identity verification and anti-fraud services
• We disclose information to regulators and law enforcement when legally required
• We may share limited data with marketing and analytics partners to improve our services

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes inactive for 12 months, a monthly dormancy fee may apply as described in our terms, but we continue to protect any remaining data in line with this policy. We use encrypted data transfer and industry-standard security measures to protect your information from unauthorized access, loss, or misuse.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We want you to feel confident using NeoSpin casino, knowing you remain in control of your information.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@neospin.com, and we will respond within a reasonable timeframe. If you are not satisfied with how we have handled your request, you may escalate your complaint through EGIS, our approved alternative dispute resolution provider.

International Transfers and Restricted Countries

Because we at NeoSpin operate internationally, your data may be transferred to and processed in countries outside your country of residence, including where our service providers are based. We take appropriate steps to ensure such transfers comply with applicable data protection standards. Please note that real-money play is not available to residents of certain restricted countries listed in our terms, and we do not knowingly process gambling-related data for individuals located in those jurisdictions, including attempts to bypass restrictions using a VPN.

Children's Privacy

NeoSpin Casino is intended strictly for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through our website or by email where appropriate. We encourage you to review this page periodically so you stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat or email at support@neospin.com. We are committed to addressing your concerns promptly and transparently, whether you are reaching out about NeoSpin login issues, account verification, or general data protection questions.